Each Noumadi bag is handmade from vintage textiles, making every piece one-of-a-kind.
Because of this, we do not accept returns or exchanges for reasons of change of mind, preference, colour differences from website images or minor imperfections (such as loose threads, missing mirrors, uneven embroidery or small marks picked up from the desert journeys of these textiles). These are not flaws but part of the fabric’s story. Every authentic Banjara bag carries these.
- That said, if you receive an order that is missing, damaged in transit or has a genuine defect that makes it unusable, we’ll happily assist you.
- Please reach out to us within 48 hours of delivery through email: namaste@noumadi.com or Whatsapp +91 9910807328 and we’ll guide you through the return or exchange process.
Important details:
- Domestic orders are eligible for both returns/exchanges, but the customer bears the shipping cost of sending the item back to us.
- International Orders are eligible for returns provided the customer bears the shipping cost of sending the item back to us. After thorough inspection, a refund will be issued in the form of store credit only.
- International orders are not eligible for exchanges.
- Orders where modifications have been made and sale items cannot be returned or exchanged.
- The item(s) must be unused, with all tags and original packaging intact.
- As our bags are all one-of-a-kind, exact replacements will not be possible. In such cases, we’ll offer you store credit or help you choose a similar style.
- Refunds or Exchange (if approved) will be issued once we receive and inspect the returned item in the form of store credit.
- The store credit is valid for 365 days.
- Each order is eligible for a return only once. Orders placed using a Store Credit are not eligible for any returns.
- In the event of damaged product, kindly share clear images and details on Whatsapp at +91 9910807328 within 48 hours of delivery. Our team will get back to you shortly.
- The brand holds the authority to make the final decision in any case.
At Noumadi, we ask for your understanding – supporting handmade means embracing its quirks and individuality. Each piece carries a little history, and once it’s with you, it’s meant to be part of your story.